Monday, October 24, 2011
The Search
Monday, September 19, 2011
Can you get off the tee?
Monday, May 16, 2011
Reputation
An interesting topic came up last week during a conversation I was having with a colleague of mine. Given our profession as consultants we have clients. The question raised was “to what degree is our reputation based on our clients own reputation?”
The question wasn’t raised out of a political or ideological reputation, but out of a moral one. A defense attorney doesn’t really worry about the reputation of his client due to the adversarial nature of our judicial system. However, in a business environment do other potential clients consider the reputation of our existing client base or past client relations?
We often seek recommendations and referrals from our clients which create, bolsters, and foster our own reputations. But can it work in reverse as well? Are we damaged by the actions taken by our clients? Obviously if a potential client has a questionable reputation at the onset, then you should really deliberate and consider bringing them on as a client. But the question was posed to consider if an existing client starts to conduct himself in a less than scrupulous manner after you have taken him on.
I think the answer is found in the quality of our work. A good defense attorney will live to defend another day based on the quality of his litigation. I feel the same is true in the manner with which we provide our service. A disgruntled client has the potential to adversely impact the reputation of the firm. However I do not believe that a client, who has said nothing good nor bad, but about whom has developed a questionable reputation himself, can have any impact whatsoever.
Moreover, do your job. Do your job well. Let the chips fall where they may with regard to success or failure. Control that which is in your scope to control. The disgruntled client mentioned above could be that way based on three situations. The first situation is due to an error on your part. The second situation is due to an error in execution on his part. The third is due based on external outcomes which are determined neither by preparation nor execution.
In the end all you can do is say, I did the job I was hired to do. If you can honestly say that, then your reputation will be just fine.
Sunday, January 2, 2011
Welcome to the DWS family of Social Media venues. DWS can be found on Twitter, Facebook, LinkedIn as well as various blogs. Below please find links and descriptions.
Professional Profile:
www.linkedin.com/in/drewstraub
Facebook Presence:
www.facebook.com/dwsgroup
Twitter:
www.twitter.com/ucdws
DWS oversees various discussions in the form of blog postings. Depending on your need or interest, each site can offer just the insight you are seeking: everything from an academic perspective to everyday examples of professional development and client relations management.
The Enlightened Consultant:
www.enlightenedconsultant.blogspot.com
This blog is for those that are in sales or sales management, follow a consultative sales approach, or provide consulting services. The purpose of this blog is to foster a sense of shared learning; hearing about what works, what doesn't work, and how events or activities in your daily life are integrated into your profession.
This blog is more academic in nature and will often mention books or generate a series of discussions based on a book or collection of works.
The Duck Pond Wall:
www.duck-pond-wall.blogspot.com
While on campus during my college years there was a duck pond. It intersected the dorms to the lecture halls and the library to the student union. If you sat on the wall at the duck pond you would see everyone on campus throughout the day. Topics of all kind were discussed. I took this setting to create a venue for sharing concepts and ideas. Hope you find the posts worthwhile.
Everyday CRM:
www.everydaycrm.blogspot.com
This blog is created to share those everyday moments when client relations issues rise to the level of being noticed. For better or worse, this blog will provide real life examples and what lessons can be learned. Hope you find this blog to be a regular destination on a weekly basis through out 2011.
The goal for all the blogs in 2011 is to post twice per week. That being said, there should be fresh content everyday. Furthermore, by following on Facebook, Twitter, or LinkedIn you will be notified immediately of the latest posts.